Interpreters are generally trained through documents, listing and explaining the code of ethics to be followed as they listen and interpret someone else’s conversation. However, even if a professional interpreter knows the code of ethics thoroughly, the telephone interpreting service who has hired the interpreter must ensure that they are followed to the book.

The code of ethics to be followed depends on the specific interpretation task being undertaken. For instance, the code of ethics to be followed during court cases is different than that for a commercial telephone interpreting company. Also, telephone interpreting services have a code of ethics designed towards the aim of customer satisfaction, which is not necessary the case for court cases.

There is no proper code of ethics in place for interpreters, where the institutes where they are trained provide general code of ethics. Telephone interpreting companies such as SOS Talk have their own code of ethics depending on the type of interpreting being done. This document does not give a detailed description, but acts as a guideline to be followed when interpreting a conversation.

Confidentiality is the primary requirement of any client using a telephone interpreting service. Whether it is healthcare, individual or a business entity, the conversation is obviously meant for the speaker and the listener. This is the first and the most important rule to be followed by the interpreter. This aspect is clearly understood by SOS Talk and the company puts very high value on customer satisfaction.

Accuracy of conversation being interpreted is also very important and forms part of the code of ethics. An interpreter is strictly required to accurately interpret the message and convey to the other end. He is required to relay the message without compromising on the information in any way. He must make sure that the message is not omitted or altered in any manner. The interpreters at SOS Talk are well trained in this aspect of interpretation. The interpreters are bilingual and clearly understand the nuances of the other language to provide clear and correct interpretation of the message.

An interpreter must also be unbiased. This is very important as personal opinions on particular caste, religion or sex can come in the way of good interpretation. The interpreter is required to restrict his opinion on any matter to himself and not allow it to dilute the conversation in any way.

Other requirements as per code of ethics include courtesy, professionalism and good conduct. SOS Talk ensures that all the code of ethics are clearly understood and religiously followed by their staff.

Businesses today are no longer restricted to one country and are spread over different regions of the world. The reasons are many. Some want to take advantage of the market outside their own country. Others look to reduce the cost of manufacturing by setting up a unit in some other country. It is not always possible for a business to send their own employees to other countries, where hiring locals is seen to be a better option. In such cases communication is very likely to become a problem, which could lead to complete mismatch between planning and execution of various activities required to be done by the employees. Telephone interpreting service such as SOS Talk is a great way of bridging this gap. Interpreters at SOS Talk are able to handle clients from any part of the world, no matter whether they are at office or home. This is a very convenient way of communicating with a staff in the other country, where the employees need not be in their office to have a conversation with their boss.

Same is true for your clients in other countries. In case your products are exported to other countries, there would obviously be a need to have clear communication with your buyers. With SOS Talk you can talk with your client from the comfort of your office without ever making a trip to the client’s country. This is a great way of reducing cost and enhancing productivity along with simplifying administrative burden of existing staff.

Healthcare

Most countries today see a large number of foreigners coming to the country in the form of tourists as well as immigrants. At times specialized treatment available in a country also invites a large crowd to get better medical facilities. This has made it important for healthcare organizations, both private and government, to have an interpreting service available should the need arise. At times the physician or specialist treating a patient may need to speak with the patient’s healthcare provider in his native country. A telephone interpreting service like SOS Talk is a smart yet simple way of getting instantly connected with a person in any part of the world. With interpreters available for most popular languages in the world, a patient need not worry about miscommunication.

No matter what your business is, lack of proper communication can become constant cause for worry. With SOS Talk you need not make an appointment, where an interpreter is made available to you immediately. The fee for the calls is charged on per minute basis and is same for all languages, making it the most cost effective service for long distance calls. If urgent, instant communication is your need, then SOS Talk is definitely your second language.
I like this as a slogan. Maybe we should remember it and use it!

Maybe we could find more fields that can use interpreting, like Police/Law/Immigrants, Technical …

The iPhone app maintains the same ease of use and fast connection with an interpreter on the phone. Available as a free download  the  SOSTalk’s iPhone app brings users the fastest way to get an interpreter on the phone. Within 20 seconds, clients will be connected to an interpreter in the language combination that they want, 24 hours a day, 7 days a week.

Our goal of providing a high-quality telephone interpreting service, whenever our users need it has taken a major step forward with this iPhone release” said Anita Huisman, CEO, SOSTalk. “People are on the go more and more, so we’re excited to be able to offer our customers the same interpreting experience no matter where they are.”

SOSTalk’s new iPhone app enables consumers to:

• Call an interpreter even faster with this new feature,  using language combination or the interpreter’s ID or call them all. SOSTalk will start calling the first available interpreter. There are no call agents to establish the call.

• Record their calls free

To get more information or to download  our free app, visit:  http://www.sostalk.com/iphone-application/

About SOSTalk
SOS Talk offers a new way of telephone interpreting, available around the globe and simple to use, with more than 1000 telephone interpreters.

Our customers can select a language and immediately be connected with one of the 1000 bilingual and bicultural professional interpreters, or if you have a preferred interpreter, you can call based on the interpreter’s ID.
SOS Talk, a simple, fast and affordable telephone interpreting service, 24 hours a day, 7 days a week.

Media Contacts:
SOSTalk:
Anita Huisman
+1-9146127159
info@sostalk.com